FAQs

When will my order be sent?

Your order will be dispatched the next working day. Once your order has been picked up by the courier you will receive your tracking information.

Delivery time

NZ: 1 - 3 working days
Australia: 3 - 10 working days

Is everything that you make really natural?

Yes! We use the finest natural ingredients we can find. This includes kinds of butter, clay, and natural oils.  

Do you use palm oil in your products?

Some of our products do contain Palm Oil derived from sustainable sources The supply chain is certified by the RSPO

Do you test on animals?

No way! All of our products are tested on humans only.

How does LayBuy work?

  1. Simply select Pay by Laybuy at checkout.
  2. Returning customers only need to confirm the order to complete the purchase.
  3. New customers can sign up at checkout and start using Laybuy today.
  4. Your order is processed immediately and your payment schedule is established.
  5. Only a sixth is due today and the rest is split over 5 weekly automatic payments on the day of the original purchase.

I have a problem with my LayBuy, what should I do?

You can contact LayBuy here https://www.laybuy.com/help 

Where do you source your materials from?

All of our ingredients are sourced from within New Zealand.   

What is the shelf life of your products?

Since our products are natural and we don’t use synthetic preservatives they have a shelf life of approximately 6-12months.

Try and keep our products out of direct sunlight and at room temperature to keep them fresher for longer.

How soon can I expect my order?

After an order is placed, please allow up to one week for your order to ship.

We handcraft each item we send out. This includes creating, bottling, labeling, and shipping. Handcrafted items do take a little longer to produce than mass-produced items.

Please let us know if you need an item by a certain date and we will always do our best to accommodate your needs.

Are your products made in New Zealand?

Yes, all of our products are made by us, in Auckland. 

Want to stock our product?

Sure! We're currently looking for stockists in New Zealand and would be happy to discuss further.